Support

Support & Help Center

Need help? We’re here to support you.

Common Issues

Q: The app won’t open or crashes

Solution: Try restarting your device, updating to the latest iOS version, and reinstalling the app.

Q: Photo quality is poor / “Please take clearer photos”

Solution: Ensure lighting is good, use natural daylight, hold device steady, and follow in-app guidelines for angle and distance.

Q: I don’t trust the result / it seems wrong

Solution: Always consult a professional surgeon for a second opinion. Our app is a tool, not a medical diagnosis.

Q: Where is my data / Can I export results?

Solution: Results are stored only on your device. Use the app’s built-in PDF export feature to save and share reports.

Q: Is my data private?

Solution: Yes! All analysis happens on-device. Photos never leave your phone. See our Privacy Policy for details.

Contact Support

Still need help? Email us with a screenshot or description of your issue:

Email: support@graftscanner.com

Response Time: 24–48 hours

In-App Support

Use the Help button inside the app to report bugs or provide feedback.

Feature Requests

Have an idea? Email support@graftscanner.com with “Feature Request” in the subject.